How DAYUSE recruited an Italian, English and French-speaking Customer Care Specialist 🇮🇹🇬🇧🇫🇷
Our client
Founded in 2010, Dayuse is the world's leading platform for booking hotels for a day, and a key figure in the hospitality revolution.
The platform offers its customers a unique experience, opening the doors of hotels for a day or a few hours to enhance their daily lives.
Dayuse's aim is to transform hotels into living spaces, democratizing this new lifestyle trend in 26 countries with over 7,500 partner establishments.
Dayuse’s goal
Eloïse, HR at Dayuse, was looking for an Italian, English and French-speaking Customer Care Specialist to help develop their presence in the European market.
The role of this position is to ensure the day-to-day management of commercial relations between partners (B2B) and customers (B2C).
The job offered by Dayuse
Liaising between customers and hotels and coordinating booking requests will be the main tasks of the person in charge of this position. He or she will also have to build productive commercial relationships with hotel partners in many markets and cities around the world.
The requirements for the job are the following:
Speak fluent Italian, English and French
Excellent communication and diplomatic skills
Experience in the hotel and restaurant industry
Be comfortable using internet tools such as Google Suite, Microsoft Office, Excel, etc.
Be dynamic, responsive and able to prioritize a heavy workload
Our support
Since 2022, Dayuse has relied on MisterBilingue to strengthen their team.
Alicia, a recruitment expert at MisterBilingue, was responsible for finding the best profiles for Dayuse.
Firstly, after a large sourcing of interesting candidates matching the criteria, she conducts an initial interview with them to find out their expectations and see if their profile matches the client's expectations.
Then, as soon as the necessary prerequisites have been met, the candidate's profile is sent to the client, enabling them to begin their recruitment process. The candidate then undergoes an initial interview with Human Resources to validate their experience, motivation and knowledge of the company.
A second interview is then held with the Account Manager, to test the candidate's communication skills and ability to develop relationships with customers.
The talent proposed by MisterBilingue
Thanks to several exchanges between Eloise and Alicia and a thorough search, Alicia found the ideal candidate for this job: Tania T., trilingual in Italian, English and French.
Her international studies in the fields of translation, communication and management have enabled her to master French and English in addition to her native Italian.
She has numerous experiences in customer relations, including working as a sales advisor in Paris and as a receptionist in hotels in Italy. During her various assignments, she has developed skills in managing customers, their needs, advice and complaints, as well as back-office tasks involving orders, accounting and stock management. Tania also has a number of assets: a rigorous approach and the flexibility to work with different cultures. This experience is an opportunity for her to use her language skills on a daily basis and to take on a new challenge in her professional career.
Dayuse welcomed Tania in September 2023 as a Customer Care Specialist!
Andréa joined Helpline's energetic and innovative team in April 2023 as a Customer Support Technician!
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