With offices all over the world (New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo), Odity works with more than 350 brands in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.
Its mission is to take full responsibility for managing customer relations at all brand contact points (before, during and after the purchase), using the channel and language of communication preferred by the customer. ☎️
Odity's need
To find an Account Manager, Justine D., Odity's Recruitment Specialist, contacted the recruitment agency MisterBilingue.
After a period of strong acquisition and having built a new brand positioning, Odity's objective was to recruit a bilingual German profile ready to represent a top-of-the-range ready-to-wear and leather goods brand.
The job offered by Odity
The role of the Account Manager is to respond to customers' day-to-day requests by listening, empathising, being close to them and offering advice.
The profile we are looking for must meet the following criteria:
Bilingual in German and French 🇩🇪🇫🇷
Have experience in the world of fashion and leather goods
Have a strong sense of service 🤲
Be comfortable using IT tools 🖥️
Ability to listen and initiative
Our support
Since December, Odity has been looking for someone to act as a brand ambassador in the back office.
Anaelle, a recruitment expert at MisterBilingue, was responsible for finding the best profiles for the company.
After a full briefing with the client, Anaelle can begin her search (sourcing and hunting 🎯 ) using our specialist tools.
Once talent has been identified and interviewed by our recruiter, Anaelle draws up a shortlist and sends it to the client within 14 days.
Our support doesn't stop there: our team monitors the progress of the candidate's interviews right through to recruitment.
A follow-up is also put in place to ensure that the position is taken up as smoothly as possible.
The recruitment process
Once a candidate has been found, the first step is to conduct an initial interview with our recruiter to find out what the candidate's expectations are, and whether his or her profile matches those of the customer.
Once the necessary prerequisites have been met, the candidate profile is sent to the customer.
After just one interview with the company's Recruitment Manager, the candidate was quickly offered a job at Odity. 🤝
The talent proposed by MisterBilingue
Thanks to several exchanges with the customer, as well as a thorough search, Anaelle found the ideal candidate for the job: Agathe K., Trilingual Customer Manager in German, French and English 🇩🇪🇨🇵🇬🇧
Immersed in a multicultural environment from an early age, Agathe spent her secondary school years in Prague 🌍
She returned to France and obtained a Baccalauréat Littéraire specialising in English, with an European German “Good” mention. Agathe then worked as an au pair in Germany for a year to improve her German. She then resumed her studies and obtained a double degree in Franco-German Intercultural Studies. With solid experience in customer service, particularly in the catering industry in France and Germany, she is keen to put her language skills to good use in a new sector.
Agathe is a calm, warm-hearted person who wants to continue to develop in a multicultural environment 🧘🏼♀️
Odity welcomed Agathe in January 2024 as an Account Manager trilingual in German/French/English! 🎉
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