How Competence Call Center recruited a customer support team

How did Competence Call Center recruit a customer support team?

Competence Call Center offers high quality and internationally awarded call center services. Whether it's inbound calls, hotline support, outbound campaigns, email communication or written correspondence with their customers, they have proven their "competence" over 100 million times, fulfilling their promise and supporting over 100 million customers.

More than 8,000 CCC employees

• 22 locations (Aachen, Barcelona, 2 x Berlin, Biel, Brașov, Bratislava, Bucharest, Dortmund, Dresden, Duisburg, 2 x Essen, Gdansk, 2 x Istanbul, Izmir, Leipzig, Paris and Vienna)
• 11 countries (Austria, Bosnia and Herzegovina, France, Germany, Latvia, Poland, Romania, Spain, Switzerland, Slovakia, Turkey)
• 54 international awards

The target profile

After signing a collaboration contract with a prestigious client in the Ready-to-Wear industry, Anissa Azalmat (Sales Director of Competence Call Center) and her team had to set up and recruit a multilingual Customer Support team to cover different European countries (France, Spain, England, Germany).

The recruitment needs were the following:

• 1 English-speaking supervisor
• 3 Spanish-speaking customer advisor
• 3 German-speaking customer advisors
• 3 English-speaking customer advisor

The HR service the Competence Call Center team chose

The Competence Call Center teams had identified MisterBilingue even before signing this new client. The stakes involved in the successful completion of the recruitment process, and the desire to meet the deadlines imposed by their client led them to turn to MisterBilingue - recruitment agency. The objective was to entrust the entire recruitment process to an experienced partner. Because of the number of recruitments, they were able to agree on an affordable price and thus establish a win/win relationship. The success fees proposed by MisterBilingue also convinced them for this first collaboration.

Anna, consultant at MisterBilingue, was able to quickly identify their needs in terms of technical, linguistic and interpersonal skills. Competence Call Center received qualified candidates who met their expectations. Interviews were then set up and they selected the profiles that best matched the criteria of the position. After validation following reference checks, the company was able to confirm their hiring and prepare for their integration.

Feedback from Anissa, Sales Manager at Competence Call Center

"Today, we are satisfied with MisterBilingue's service and continue this collaboration on new multilingual profiles for our client but also on new international projects."