VP Customer Success USA

Mission

Pelico is on a mission to drive the transition of factories towards greater resilience, agility, and resource efficiency through data-driven collaboration.

Pelico, headquartered in Paris, France, emerged in 2019 as a result of merging the finest talents from the realms of Tech, Data Science, and Manufacturing. With operations expanding swiftly in France, Germany, and the United States, we are a dynamic force transforming the factory supply chain landscape. Our growth trajectory is fueled by unwavering support from Tier 1 VCs like 83North and reknowned investors, including CEOs from renowned companies like Datadog and Mirakl.

Pelico's operations management platform gives factory teams the agility and resilience to quickly respond to any supply chain disruptions, and act fast to mitigate their impact. With the platform, factory teams align on a single source of truth to anticipate bottlenecks, prioritize corrective actions, speed up cross-functional collaboration, and simulate alternative production and repair scenarios.

After becoming a leader in the European market with logos like Cartier, Airbus and Daikin, Pelico is now expanding its operations on the US market. This is an opportunity to join the company at a critical moment of its growth.

What you'll do & learn 📖

Pelico is currently at an inflexion point and is seeking a highly motivated and strategic Vice President of Customer Success to play a pivotal role in scaling Customer Operations in North America.

He/She will lead efforts to maximize impact and deliver value at our customers, secure customer expansions, streamline operations, and drive profitability, ultimately ensuring large-scale deployments with key industrial groups. The North America VP will need to build strong relationships with key stakeholders in client organizations, such as executives, project managers, and end-users and will play an instrumental role in Pelico’s development.

Key responsibilities for the role encompass:

• Team Management : Mentoring & developing the customer operations team to ensure effective execution of strategy & objectives as well as building and structuring the North America team to scale operations.
• Customer Onboarding : Oversee the onboarding process for new and existing customers, ensuring a smooth and efficient implementation of Pelico working closely with the implementation team to maximize Pelico’s impact and delivering undisputable operational impact.
• Customer Retention & Expansion : Drive efforts for customer retention and expansion by identifying opportunities for upselling and cross-selling. Collaborate with the sales team to identify growth possibilities within existing accounts and formulate strategies to enhance customer lifetime value.
• Pre-sales : Work closely with account executive in pre-sales to accelerate the signature of new deals and expand Pelico across the factories of existing customers.
• Cross-functional Collaboration: Collaborate closely with other departments, such as sales, marketing, product management, and support, to ensure a seamless customer experience. Share customer insights, feedback, and success stories to contribute to product development, marketing initiatives, and overall company strategy.
• P&L Optimization : Strategically organize and forecast customer deployments and expansions, actively seeking ways to optimize profitability.

What you embody 🎯

• Strong experience in working with plant level teams in complex manufacturing industries (aerospace, industrial equipment…)
• Strong experience in engaging and partnering with senior executives at large-scale companies
• Excellent communication, negotiation, and collaboration skills
• Entrepreneurial, you are not afraid to build the future from scratch and able to go back and forth between high-level overview and hands-on approach
• Strategic mindset with a focus on continuous improvement and growth
• Exceptional leadership, team management, and mentorship skills
• Ability to thrive in a fast-paced, dynamic environment
• Fluent in English (verbal & written)
• US citizenship or Green Card holder

Pelico promotes inclusion and non-discrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability

What we offer💡

Join an exciting adventure with a lot of challenges at all levels!

• Work on a highly impactful product that users love!
• Healthcare Insurance
• PTO : 20 days + 10 bank holidays
• Stock Options for every Pelican
• Remote flexibility & 6 weeks of Work from Anywhere
• Trips to France to connect with the teams in headquarter (Paris)
• 401k
• Team events every quarter
• Premium health coverage (medical, dental & vision for you and your dependents)

Our recruitment Process 📣

1. Screening call with CEO
2. Onsite interviews with leadership team
3. HR debrief
4. Reference checks
5. Offer letter within 48 hours.
   
   

Note: This job requires experience working with plant level teams in complex manufacturing industries (aerospace, industrial equipment…). Please do not apply if you do not have such an experience.

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