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OPERATIONS PERFORMANCE MANAGER - UK (H/F)

ManoMano aims to provide exceptional customer experience and to be a leader in the online DIY and Gardening domain. To achieve this, ManoMano must drive the quality of the service proposed by its sellers (regarding delivery times, the quality and simplicity of the after sales service, product quality, etc.). A team dedicated to these issues is currently being developed and is seeking a UK manager.

Reporting directly to the Operations Quality Lead, you will be responsible for the quality of the customer experience in our UK marketplace (regarding delivery times, the quality and simplicity of the after sales service, product quality, etc.). You will therefore be in contact with our strategic merchants daily and support and guide them in regards to improving their performance.

Your missions :

  • To analyse the performance of partner sellers: monitor key indicators, identify priority actions and implement innovative reporting;
  • To roll out and constantly update the process enabling the service quality of our sellers to be improved;
  • To contact the sellers and find solutions to help them offer irreproachable customer service;
  • To create links with the different teams (Sales, Customer Service, Product, etc.) in the process.

PROFIL 

A graduate of a prestigious Business, Engineering or a first-rate University, you are seeking to flourish in the world of e-commerce in a position halfway between analysis and sales.

You will have the following qualities:
. Native English
· Strong analytical mind
· Rigorous approach to work
· Excellent people skills
· Sense of initiative
· Passionate about the Web and e-commerce
· Good knowledge of Excel
. Good level in French

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INFORMATIONS SUR LE POSTE

Ville

Paris

Langues

Anglais

Fonction

Qualité

Expérience

Junior ( 1 - 3 ans )

Niveau d'études

Bac + 5 ( Master )

Type de contrat

CDI

Temps de travail

Temps Plein

Rémunération

Non - Communiqué

Secteur d'activité

Internet / Ecommerce