E-commerce luxury customer care agent - English speaking M/F - CDI - Paris ??

Entreprise

MisterBilingue is the first recruitment platform dedicated to bilingual and multilingual profiles in France.

Our mission is to connect these profiles who are looking for a job in France with the best French companies.

MisterBilingue supports companies such as Hermès, Veepee, Blablacar, Sephora, BackMarket and others in their multilingual recruitment.

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Today, we are working with a prestigious luxury brand which is looking for a Customer Service Representative for its European Customer Relations Centre, with a perfect command of English (French must be at least intermediate level).

The Customer Relations Centre Europe operates on two levels:

- Managing the back office and customer service for the e-commerce business for 17 European countries; the centre is the single point of contact for end customers wishing to contact the European shops.

-Their expertise is built around five pillars: customer service, product offering and e-merchandising, traffic acquisition and data, financial control and logistics.

As part of a dynamic and international team of 20 Account Managers, you will join a human-sized environment where proximity management is privileged and where collaborative work and team spirit are encouraged. Do you have a real sense of service and would you like to dedicate yourself entirely to the satisfaction of an international clientele? This is the job for you!

Mission

In a multilingual and multi-tasking context, you will be the privileged interlocutor of their UK and Northern European customers. As an ambassador of the House, your main missions will be the following:

1/ E-commerce Europe: back office and customer service management

Receiving, analysing, validating and following up on European e-commerce orders until they are received, responding to e-commerce customers by e-mail and telephone, advising them and developing sales

Make outgoing calls in order to be proactive towards certain clients of the company in a spirit of service

Be a driving force behind any initiative aimed at improving the e-commerce customer experience

2/ Customer Relations Centre Europe: ensure excellent customer relations: handle incoming calls for UK and Northern European shops:

Assist customers contacting the shops, guide them in order to offer them a quality, fluid and omnichannel experience

To be the guarantor of the quality of the relationship with the customers but also with the shops, as a privileged interlocutor in a spirit of service.

Provide quality product information to the customer (characteristics, availability, reservations, etc.) or any other useful information, communicate on procedures (purchases, returns, exchanges) and ensure follow-up with the shop concerned.

Profil recherché

You will be a friendly and caring person, with a strong sense of service and a strong focus on the customer. You have excellent writing and speaking skills in English.

You are assertive, have good analytical skills, autonomy, good stress management (handling of disputes) and a keen sense of priorities.

You are agile with office automation tools. You appreciate teamwork and would like to be part of a human-sized, international team.

You have a higher education in hotel management, business or communication and/or have experience in one of these fields.

Experience in dealing directly with a demanding and international clientele would be an asset.

Conditions :

6 month fixed term contract - 35H or CDI

Position to be filled immediately

Paris 12th - Bastille

Days worked : Monday to Friday

1 time per month: Monday to Saturday, with one day off during the week

Shifts: 8am-4pm; 10am-6pm; 11am-7pm; 1pm-8pm (rotation according to schedule)

Training : Tailor-made integration course, including product, procedure and tool training.

Salary : Annual: 28 K€ (with bonus)

Beyond your training, it is above all your personality and your temperament that will make the difference.

Next step :

An interview with Margaux Benaim (MisterBilingue recruitment officer)

Then 3 interviews with 3 different people: HR, HRD and then the manager of the department

Personalized support with MisterBilingue:

After the first interview with our consultant and if you fit the profile, you will receive personalised support throughout the recruitment process: coaching before your interview with the client, debriefing, monitoring of your integration if you are hired and assessment after your first month.

By working with MisterBilingue you are putting all the chances on your side!

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