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CUSTOMER SERVICE REPRESENTATIVE - ENGLISH SPEAKER - FIXED TERM CONTRACT 16 MONTHS

Descriptif de poste

Within our customer Delight team,
Your tasks will include :

  • Responding to telephone calls and emails from our customers and future customers in English,
  • Resolving customer’s issues giving the most adapted answer,
  • Ensuring a high quality service,
  • Completing the customers’ file,
  • Using our system to handle customer’s issues, following up on customer cases
  • Bringing new ideas in order to increase our customer satisfaction.

This list isn’t exhaustive and may evolve depending on the activity (extra mission, give an hand for another country, …)

  • You are a fluent/native English speaker
  • Ideally, you speak and write fluently in French or a second language,
  • You have a good sense of customer service, you are a good writer, have good communication skills, and have a high level of IT skills (Microsoft Office Tools, internet, etc.)
  • You are nice and open-minded
  • Rigorous and dynamic
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INFORMATIONS SUR LE POSTE

Ville

Paris 01 (75001), Île-de-France

Langues

Anglais

Fonction

Service Client

Expérience

Junior ( 1 - 3 ans )

Niveau d'études

Bac

Type de contrat

CDD / Intérim / Freelance

Temps de travail

Temps Plein

Rémunération

18 000 € - 25 000 €

Secteur d'activité

Internet / Ecommerce