CUSTOMER SERVICE REPRESENTATIVE - ENGLISH SPEAKER - FIXED TERM CONTRACT 16 MONTHS

Mission

Within our customer Delight team,
Your tasks will include :

• Responding to telephone calls and emails from our customers and future customers in English,
• Resolving customer’s issues giving the most adapted answer,
• Ensuring a high quality service,
• Completing the customers’ file,
• Using our system to handle customer’s issues, following up on customer cases
• Bringing new ideas in order to increase our customer satisfaction.

This list isn’t exhaustive and may evolve depending on the activity (extra mission, give an hand for another country, …)

• You are a fluent/native English speaker
• Ideally, you speak and write fluently in French or a second language,
• You have a good sense of customer service, you are a good writer, have good communication skills, and have a high level of IT skills (Microsoft Office Tools, internet, etc.)
• You are nice and open-minded
• Rigorous and dynamic

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