CUSTOMER CARE AGENT UK H/F

Entreprise

Our expertise allows us to deliver an A-class service to 150 clients. Our reputation relies on the quality of the service we provide. Our client is an internationally recognized player in the automotive industry. We are recruiting for our international site based in Gennevilliers (92230) new employees for the following role:

Mission

All applicants need written and spoken English. For specific markets we require a native level in both written and spoken communications skills in the following languages:

You will have to manage:

Incoming and outgoing calls

Professional emails and chat

Profil recherché

For the following queries :

General information requests: basic questions regarding dealerships location, cars, options, warranty etc.…,

Simples complaints : complaints up to a certain level of complexity, no complaints with legal or financial impact

Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working…)

Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealership

Update relevant databases, and customer records.

Opening days and working hours:

The operation is open from Monday to Saturday, opening hours are: Monday to Friday 8Am to 8PM and 1 Saturday/month from 8Am to 2PM. After you do have a rotation in the team, and you receive your plannings 2/3 weeks in advance.

Terms and conditions:

We offer a permanent contract CDI 36h/week - 2 months trial period training session (15 days)

Monthly salary gross 1521,25€

152€ monthly gross for the English language (our official language)

152€ monthly gross for each foreign spoken and written language in the company

152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality and productivity - this bonus will take place after the 2 weeks of training, and regarding your effective monthly work.

25 days off 7 days RTT

Private medical insurance and life insurance

50% of the public transport fee reimbursed

Access to the restaurant of the company, and to the Work Council.

PROFIL :

Soft-skills :

Excellent oral and written communication

Excellent interpersonal skills

Active listening

Able to make appropriate decision with view to optimize the customer satisfaction

Sense of service, quality and results, with a customer centric twist

Dynamic, stress resistant, reacting promptly and willing to propose solutions

Organized, team worker, dedication, engagement and diligence.

Know-how :

Mastering techniques of distant customer relationship, advice, sales, care…

The knowledge of the product (after training)

The knowledge of the car industry would be an advantage

Good knowledge of basic computer tools and software

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