CUSTOMER CARE AGENT - GERMAN SPEAKER

Entreprise

Comdata Group France is a leader in Customer Care Contact Center.
Our expertise allows us to deliver an A-class service to 150 clients.
Our reputation relies on the quality of the service we provide.

Our client is an internationally recognized player in the automotive industry. We are recruiting for our international site based in Gennevilliers (92230) for the GERMAN MARKET.

All applicants need written and spoken English a native German level !

Mission

You will have to manage:

- Incoming and outgoing calls, so make and receive calls.

- Professional emails and live chat.

For the following queries :

- General information requests: basic questions regarding dealerships location, cars, options, warranty etc… ,

- Simples complaints : complaints up to a certain level of complexity, no complaints with legal or financial impact

- Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working…)

- Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealership

- Update relevant databases, and customer records.

Opening days and working hours:

The operation is open from Monday to Saturday, opening hours are market/country specific. The working days are based on business needs (8AM-9PM, opening hours).

Terms and conditions:

We offer a permanent contract CDI 36h/week - 2 months trial period training session

Monthly salary gross 1539,47 €

152€ monthly gross for the English language (our official language)

152€ monthly gross for each foreign spoken and written language in the company

152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality and productivity - this bonus will take place after the 2 weeks of training, and regarding your effective monthly work.

25 days off 7 days RTT

Private medical insurance and life insurance

50% of the public transport fee reimbursed

Access to the restaurant of the company, and to the Comité d’Entreprise.

Profil recherché

Please note that no experience is needed for this position, every application will be considered.

Soft-skills :

- Excellent oral and written communication

- Excellent interpersonal skills

- Active listening

- Able to make appropriate decision with view to optimize the customer satisfaction

- Sense of service, quality and results, with a customer centric twist

- Dynamic, stress resistant, reacting promptly and willing to propose solutions

- Organized, team worker, dedication, engagement and diligence.

Know-how :

- Mastering techniques of distant customer relationship, advice, sales, care…

- The knowledge of the product (after training)

- The knowledge of the car industry would be an advantage

- Good knowledge of basic computer tools and software

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