KONECTA is a leader in Customer Care Contact Center. Our expertise allows us to deliver an A-class service to 150 clients. Our reputation relies on the quality of the service we provide. Our client is an internationally recognized player in the automotive industry. We are recruiting for our international site based in Gennevilliers (92230) new employees for the following role:
Mission
You will have to manage:
Incoming and outgoing calls
Professional emails and chat
For the following queries :
General information requests: basic questions regarding dealerships location, cars, options, warranty, etc.…
Simples complaints: complaints up to a certain level of complexity, no complaints with a legal or financial impact
Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and an online account for those who are already part of our client base (reset the password, connection not working…)
Update relevant databases and customer records
Contract
CDI 36h/week
Salary: €1747,20 monthly gross
+ 152€ monthly gross for the English language (our official language)
+ 152€ monthly gross for the Finnish language (Team language)
+ 152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality, and productivity 25 days off + 6 days RTT
Medical and life insurance
50% of the public transport fee reimbursed
Access to the restaurant of the company, and to the Work Council.
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