Customer Care Agent - English Speaker W/M

Entreprise

Konecta is a leading Customer Care Contact Center. Our expertise allows us to deliver an A-class service to 150 clients. Our reputation relies on the quality of the service we provide. Our client is an internationally recognized player in the automotive industry. We are recruiting for our international site based in Gennevilliers (92230) new employees for the following role:

Mission

In this context, you will have to manage all customer requests through different communication channels:

-Incoming calls
-Management of incident tickets
-Mail management (in a second time)
-And this, for end-to-end customer relationship management.

For a global client specializing in the production of energy, you will be called upon to respond to requests from customers subscribing to electrical chargers (use and concerns about use, location of chargers, triggering of interventions, etc.), both in B2B and B2C.

Profil recherché

Profile:

-A 360° vision of the remote customer relationship
-Have a very active listening ear
-Have a sense of service and customer satisfaction
-Empathy, effectiveness of responses
-Bilingual in English in all markets
-Very good elocution and very good writing skills
-Autonomy and reactivity
-Demonstrate common sense and a strong analytical mind
-Demonstrate empathy, caring and reassurance
-Reactivity, dynamism, curiosity of spirit
-Agility on the office pack and other IT tools
Terms and conditions:

-6 months CDD - 36h/week (in rotation) - 1 month trial period
-Training provided before taking up the post
-Working hours and days: Monday to Sunday 24/24 – 7/7. Of course you will have the night hours rate + extra rate when you work on Sunday
-Monthly gross reference salary: 1766,96€.
-Language bonus for English language 152€ gross monthly

-Language bonus for Spanish language 152€ gross monthly

-Performance bonus 1€ per effective working hour up to €152 gross per month - calculated on 3 criteria: attendance, quality, productivity. (Please note that all bonuses are from the second month)
25 days of paid holidays + 6 days of RTT
-Medical & life insurance
-Access to the canteen (if you are working on site), works council,
-Navigo Pass reimbursed at 50%
-Job Type: Full-time

Job Types: Full-time, Permanent

Salary: 1,766.96€ per month

Work Location: In person

Type d'emploi : Temps plein, CDD
Salaire : à partir de 1 766,96€ par mois
Avantages :

Prise en charge du transport quotidien
RTT

Programmation :

Période de travail de 8 Heures
Travail de nuit
Travail en journée

Types de primes et de gratifications :

Heures supplémentaires majorées
Primes
Lieu du poste : En présentiel
Date de début prévue : 11/03/2024

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