Customer Care Agent - English Native

Entreprise

Comdata CRM 06 is a leader in Customer Care Contact Center. Our expertise allows us to deliver an A-class service to 150 clients. Our reputation relies on the quality of the service we provide. Our client is an internationally recognized player in the automotive industry. We are recruiting for our international site based in Gennevilliers (92230) new employees for the following role:

Mission

You will have to manage:

- Incoming and outgoing calls

- Professional emails and chat

For the following queries :

- General information requests: basic questions regarding dealerships location, cars, options, warranty etc.…,

- Simples complaints: complaints up to a certain level of complexity, no complaints with legal or financial impact

- Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working…)

- Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealership

- Update relevant databases, and customer records.

Opening days and working hours:

The operation is open from Monday to Saturday, opening hours are: Monday to Friday 9am to 9pm and 1 Saturday/month from 9am to 3pm. After you do have a rotation in the team, and you receive your planning 2/3 weeks in advance.

Terms and conditions:

We offer a permanent contract CDI 36h/week - 2 months trial period + training session (2 weeks)

Monthly salary gross 1554,62€

+ 152€ monthly gross for the English language (our official language)

+ 152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality and productivity - this bonus will take place after the second month regarding your effective monthly work.

25 days off + 7 days RTT

Medical and life insurance

50% of the public transport fee reimbursed

Access to the restaurant of the company, and to the Work Council.

Profil recherché

o Very good elocution and good writing skills (in the English Language)

o Autonomy and reactivity

o Demonstrate common sense and a strong analytical mind

o Demonstrate empathy, caring and reassurance

o Reactivity, dynamism, curiosity of spirit

o Agility on the office pack and other IT tools

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