CRM - Community Relationship Manager for Superprof Australia H/F

Entreprise

reated seven years ago (August 2013), Superprof now connects students and tutors for private tuition in more than 1000 subjects and disciplines: music, languages, sports, leisure and school subjects. 12 millions of tutors joined our community in 2020 !

The Australian market launched 3 years ago and represents one of our 30 growing market places around the world (https://www.superprof.co.uk/superprof-in-the-world.html). To maintain our strong growth, (we were listed in the FT's list of 1000 quickest growing companies in Europe) we have opened a large and beautiful office in the 10th arrondissement of Paris and that's where we are wating for you to complete our team of 94 people!

Mission

We are looking for an intern for a period of 6 months minimum (no less) as soon as possible to work as our Australian community relations manager! You will benefit from an experienced, friendly and approachable support team with a strong expertise in customer relations. A permanent position at the end of the internship is possible and indeed envisaged. Remuneration associated with the internship is to be agreed according to your profile and your expectations.

Your missions:

* Maintain/Improve the relationship with, & between, our thousands of customers

- respond to email queries

- respond to phone queries

* Monitor the quality of tutors

- provide advice for improving ads when asked

- monitor suspicious behaviour & maintain a trusted tutor database

*Improve tutor/student matching service

- monitor students without a tutor response.

- reach out to tutors to encourage responses

- reach out to students to suggest new tutors

* Improve the processes in place (customer management, automatic reminders, repeated customer problems, etc.)

* Improve and grow our social media presence across all major chnanels

Profil recherché

* You're a native anglophile

* You're a current student or nearing the end your studies

* Working knowledge of French is a plus

* You have great oral communication and writing skills (friendly and empathetic)

* You like a challenge, you are curious and have a real desire to learn

* You know how to be proactive and work autonomously

* You have knowledge of online marketing, internet culture and the fundamentals of web communication

Cette offre vous intéresse ?

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