Client Service Advisor (M/F) - Fluent in English and/or French, Italian, Spanish

Entreprise

Moncler was founded in Grenoble, France, in 1952 and is currently headquartered in Milan, Italy. Over the years the brand has combined style with constant technological research assisted by experts in activities linked to the world of the mountain. This makes the Moncler collections the quintessence of outwear that marries the extreme demands of nature with those of city life. In 2003 Remo Ruffini took over the company, of which he is currently President and Creative Director. Moncler manufactures and directly distributes men's, women's and accessory collections through its boutiques and in exclusive international department stores and multi-brand outlets.

Mission

The Moncler Group looking for Client Service Advisors fluent in English and/or French, Italian and Spanish to join our dynamic EMEA Client Service team based in Paris starting from August 2024.

Our Client Service Advisor will play a key role in developing and providing a personalized best in-class service, understanding the needs of our Moncler and Stone Island clients.

Attitudes:

PASSION BURNER - Enthusiastic about life, with strong interests, able to transmit emotions

EXCELLENCE SEEKER - Proactive, focused on achieving goals, continuously raising the bar and willing to go beyond client’s expectations

COMMUNITY BUILDER - Dedicated to establishing long-lasting relationships with clients as well as acting as a real team player, fosters the community around the brand

AUTHENTICITY KEEPER - Trustworthy and genuine, honest with his/herself and with others, always acts according to the brand’s and his/her own values

EXPLORATION LOVER - Eager to discover, openminded and curious to learn through experience and from other

The main tasks will be:

- Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service

- Assist clients during e-commerce sales with also the ability of cross/upselling

- Accurately track client details and requests using CRM systems

- Manage directly high-priority and escalated cases as well as relationships with clients

- Take care of back-office activities for both e-commerce and retail channels

- Understand Stone Island clients’ needs, experiences and interests in order to improve the client experience

- Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet clients’ expectations

- Perform additional tasks upon request

Profil recherché

Requirements:

-English, French, Italian and/or Spanish mother tongue
-Fluency and sophistication in at least another European language as German is considered a real plus
-Previous experience in Retail or in a service and sales-oriented Client Service team in the Fashion / luxury industry
-Natural flair for dealing with people, empathy and intuition
-Action-oriented and drive for results, excellent team player
-Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages
-Experience with e-commerce back-office activities and/or fraud checks is considered a plus.

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