CHARGE(E) DE CLIENTELE UK / CUSTOMER SERVICE REPRESENTATIVE -UK – LONG TERM CONTRACT (W/M)

Mission

The company :

Sarenza, the leading online French shoe retailer, has experienced huge growth since its creation in 2005. Distinguished for its vast selection and exceptional service, Sarenza was elected the favourite French fashion website in 2016 and received recognition for being a Great Place to Work since 2011. Sarenza began expanding internationally in 2009. The annual revenue in 2016 was over 250 million euros.

An innovative, energetic company of about 350 employees, Sarenza is looking for talented team members to help continue this growth and make the difference for our European customers.

You’re fun, rigorous and involved? You want to join a “great place to work” respecting all diversities? Join us ! J !

The job :

Within our customer Delight team,

Your tasks will include :

- Responding to telephone calls and emails from our customers and future customers in English,

- Resolving customer’s issues giving the most adapted answer,

- Ensuring a high quality service,

- Completing the customers’ file,

- Using our system to handle customer’s issues, following up on customer cases

- Bringing new ideas in order to increase our customer satisfaction.

This list isn’t exhaustive and may evolve depending on the activity (extra mission, give an hand for another country, …)

- The profile :

YYYou are a fluent/native English speaker

- Ideally, you speak and write fluently in French or a second language,

- You have a good sense of customer service, you are a good writer, have good communication skills, and have a high level of IT skills (Microsoft Office Tools, internet, etc.)

- You are nice and open

- Rigorous and dynamic

Contrat : Long term (french CDI)

Beginning: We are ready to welcome you from NOW J

Location: PARIS (2^nd district) close to the Opera, six different metro lines and the best Japanese food district.

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