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We are a fast-paced growing French company (start-up) specialized in outsourced management of customer service by phone and e-mail exclusively for luxury and premium brands.
We provide overall back office support for e-commerce of luxury brands who want to articulate the relationship with their demanding clientele throughout the commercial multichannel experience.
We are seeking a customer service executive manager currently based in London, UK to lead our subsidiary based in London and to take charge of its commercial development.
The ideal candidate will hold strong management abilities in a multicultural environment, perfect organizational skills, positive attitude with result oriented motivation.
° Team Management
° Preparation and control of the customer relations policy for client brands
° Implementation of ASM customer relations policy
° Monitoring activity indicators
° Technology Watch, identifying customer needs and competition
Specific and technical skills
Bilingual English / French
3rd language appreciated
Excellent written and oral communication
Proactive / autonomous / Goal oriented
Previous management experience required
Commercial sense : Prospecting, margins, bids, etc.
Administrative Management : Accounting, HR, etc.
Brand Manager : Product orientation, SLA, etc.
Mission location: London, UK
Industry: Luxury, Retail, digital, consumer service, multicultural management
Employment: Local contract – Full time
Start Date: ASAP