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Corum Butler

Support Agent - English or French + Dutch German or Portuguese

Company

CORUM BUTLER offers innovating and performant investment solutions directed towards the real economy, with credit to finance companies, and professional real estate.

CORUM BUTLER has a strong profitability that allows it to self-finance its development. Coming from ~20 employees in 2017 up to ~300 employees in 2023, with a rapid internationalization outside of the Paris and London historical offices: Dublin, Amsterdam, Lisbon, Vienna, and eventually Frankfort in 2020.

Dynamic, innovative, successful, and ambitious, CORUM BUTLER has currently ~€4 billion of assets under management, through 3 main activities.

• Corum Asset Management, created in 2011 in France, is specialized in Real Estate Investment

• Butler Investment Managers and Corum Butler Asset Management, respectively created in 2008 and 2019, based in London and Dublin, are specialized in European Credit Investments

• Corum Life launched in 2020, first life-insurance company to obtain an agreement in France since decades.

CORUM BUTLER aims at proposing simple and clear products for all investors, from retail individual investors to large institutional investors. Our 50 000 investors know in real time the purpose and the destination of their investment, and its profitability.

Notably, retail investors can benefit from the expertise of Corum L’Epargne financial advisors to find the best investment solutions that fits their needs and their saving potential

Mission

PURPOSE OF THE ROLE

CORUM BUTLER is looking for an eager and service-orientated tech support agent

The responsibilities of a support agent are the following:

· Providing outstanding support to the groups users

· Understanding and resolving technical issues from a wide variety of systems

· Going the extra mile and have a constant drive to improve and better the infrastructure in our group

The responsibilities are wide and vary, from Creating accounts and right management to debugging software deployments .

MAIN ACTIVITIES

You’ll be the front line of support for our users and partners. Every day is a mix of that you know, and what is new. Granting permissions in systems, or debugging a stuck outlook might be the start of the day and by the end you are assisting in deploying a new meeting room. The group is located in multiple countries and the occasional travel is desired.

The mission includes:

User Support :

• Onboarding & Offboarding of users

• Right assigning and setup of the basic IT package

• Creating software deployments with Intune

• Training users in the tools we use, O365, Lastpass, Uniflow etc.

• Managing O365/distribution and security groups.

• Assisting in various SharePoint Online tasks

Tech being used

· Almost exclusively Microsoft Windows 11

· Intune and ATP

· Navision & Dynamics as CRM

· Various user support tools, Lastpass, CloudFlare WARP, ATP

· Microsoft Office 365 as a productivity suite

Profile

PROFILE

· A first experience in IT support is a considerable plus - but not a requirement.
Eager to learn, and an affinity for tech will allow us to get you all the skills needed to do the job

· A calm reliable personality

· Curious and perseverance are required

· Fluent in English with fluency in French being a considerable plus
· And one additional language: German, Dutch, or Portuguese

Are you interested in this offer?

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