Fulfillment Account Manager (H/F)

Mission

ManoMano is a French company which was launched by Philippe de Chanville and Christian Raisson in 2013, and has since expanded to serve customers across 6 countries (France, Belgium, Italy, Spain, UK and Germany). Just five years after launching our business and after successfully raising 100 million euros in 2019, our staff numbers have tripled, and there are now 300 'Manos and Manas' working here. Care to join us?

We have made it our mission to radically reshape DIYing by offering our customers easy access to online tips, tricks, products and services. We currently carry over 2.9 million products on our website, and work hand in hand with some 1,700 sellers.

In 2016 we received the IMC Gold Award for e-commerce, as well as EGB's Innovation prize, and were also invited to join Google's VIP Scale-Up programme (top 10 French start-ups). We were recently dubbed a "French Unicorn in the making" by Forbes, and as such we are looking for bold, talented individuals to help take our company to new heights!

Joining us is above all a personal experience, one in which a global project and core values are underpinned by individual skills. Our camaraderie, efficiency and employee-focused mindset (which is particularly important to us!) have led to our company becoming renowned for the optimal working conditions we provide: in fact, we are among the top 5 French companies with the best work-life balance!

We look forward to meeting you!

JOB DESCRIPTION

ManoMano wants to ease sellers’ operations. To do so, we launched our fulfillment service, ManoFulfillment. Reporting to ManoFulfillment Seller Experience Lead, you’ll be in charge of the seller onboarding process for the new service.

You will be responsible to follow up with our sellers during the first months on the service, on all our platforms, starting with France, in order to deliver the best possible experience to our sellers. You will also be responsible for designing innovative solutions to make our onboarding process the market reference.

Missions :

• Help and coach interested sellers to onboard ManoFulfillment program during the entire process;
• Negotiate with potential prospect to convince them to join the program, based on our commercial and quality teams inputs;
• Ensure the entire onboarding process lead time goes down to 4 business days;
• Act as an account manager for new sellers during their first month, by being the focal contact point on every operational, technical and commercial questions. This entails to manage seller’s performance during that time to maximize it;
• Train and coach sellers on how to use the different tools offered by ManoFulfillment, as well as on their overall performance and actions to lead to maximize it;
• Negotiate with sellers to increase their assortment on ManoFulfillment as well as to strictly follow our stock recommendation;
• Become the onboarding expert and propose new initiatives to improve it and ensure our onboarding process is a key differentiator of MF program versus our competition.

Preferred experience :

• Langage spoken : French and/or Spanish.
• Top Engineering or Business School.
• Junior accepted, 0-2 year of Fulfillment, Operations or Marketplace experience would be a plus
• Excellence in Excel with very strong analytical skills required.
• Excellent project management and business negotiation skills.
• Autonomous, business driven, strong rigour in the workplace.
• Curious and passionate about innovation in Ecommerce/Marketplace.

What ManoMano offers :

• A start-up environment made in France in hyper growth
• Autonomy with a wide field of action
• An immersion in the data-driven e-commerce
• Agile & international environment with bright and friendly colleagues
• Telework possible one day / week
• The international dimension (France, Italy, Spain, United Kingdom, Germany)
• A pleasant setting in Paris in more than 3,000 m² (a gym, a terrace, a music room)
• An atmosphere (average age 29)
• Balance life pro / personal life

Are you interested in this offer?

Apply!

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