Customer Support Outsourcing Performance (M/F) - Bilingual English/French - CDI - Paris OR Remote From France 🇬🇧

Company

MisterBilingue is the first recruitment platform dedicated to bilingual and multilingual profiles in France.

Our mission is to connect these profiles who are looking for a job in France with the best French companies.

MisterBilingue supports companies such as Hermès, Veepee, Blablacar, Sephora, BackMarket and others in their multilingual recruitment.

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🚗 Today, we support the world’s leading community-based travel network with a community of over 100 million users in 22 countries who want to travel by bus or carpool.

🌎 Specialist in carpooling between individuals since its creation in 2006, our client's mission is to offer drivers a solution to reduce their transport costs and passengers to find solutions to travel at lower costs.

👥 You will be part of a global and diverse team of 700+ people with 45+ nationalities. They are constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. By joining this company, you'll be joining an eco-friendly company and actively participate in changing the world!

Mission

One of our client's key strategic goals is to foster a highly engaged community of users. The Customer Support Team is an international, multiple award-winning team that aims at providing assistance to our client's community and contributes to the great experience of their users.

They are looking for a Vendor Performance Associate/Vendor Outsourcing Performance Associate to join the Customer Support Team, reporting directly to the Vendor Operations Manager.

You will be responsible for managing the designated vendor activities and maintain both new and existing vendor relationships.

🎯 Your missions:

• Developing and maintaining relationships with the Customer Support team's outsourcing partners or vendors
• Meetings with vendors to inquire about their services, communicate any concerns, or/and assess their volumes and KPIs
• Continuously monitoring of tasks’ development progress and the partners’ KPIs (both quantitative and qualitative)
• Maintaining collaboration between the vendors and their internal stakeholders
• Supporting the strategy and standards development for evaluating vendor performance in cooperation with vendors and their performance management team
• Setting goals for the vendors based on the company strategy and objectives
• Maintenance of the staffing needs for excellent vendor performance
• Evaluation and development of the performance improvement plan for vendors
• Keeping a check on invoices, billing and budget of vendor operations
• Onboarding of new vendors into the company in cooperation with the Vendor Operations Manager

Profile

• 🇬🇧 You have excellent communication skills in English (C1 level) as well as in French (C2).
• You have at least 2 or 3 years of experience in vendor management in customer service from strategy to operations and/or you have a solid experience in running operations for a BPO provider.
• You are able to develop action plans as per the business needs.
• You possess strong negotiation, ownership, assertiveness and decision-making skills.
• You have excellent communication and presentation skills, as well as a strong ability to collaborate with cross-functional teams and stakeholders.
• You are results-oriented, punctual, and organized.
• You have strong networking capabilities both inside and outside of the organization.

Conditions:

• CDI - Permanent contract
• Salary : 45/55K€ fixed salary.
• 💻 Full remote - Anywhere from France
• 🧠 Learning possibilities through trainings, mentoring, internal development programs, and events
• 💰 1 month additional parental leave 100% paid
• Beyond your training, it is above all your personality and your temperament that will make the difference !

Next steps:

An interview with one of our recruiter
3-4 interviews/steps with the company.

Personalized support with MisterBilingue:

After the first interview with our consultant, and if you fit the profile, you will benefit from personalized support throughout the recruitment process: coaching before your interview with the client, debriefing, follow-up of your integration if you are hired and evaluation after your first month.

By working with MisterBilingue, you put all the chances on your side!

⚡ This company trusts us for this recruitment and you will be able to participate exclusively in their recruitment process.

We invite you to apply now if you think you match the criteria of the position and if it matches yours! 🚀

Are you interested in this offer?

Apply!

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