Account Manager EMEA - German speaker M/W

Mission

LiveSource is how manufacturers take hidden risks out of their supply chains. It shows you everything from your suppliers’ certification status to last-minute updates to the bill of materials. Typically, so much of this critical information is buried in emails, spreadsheets, and disconnected systems that there’s no way to know where the next supply chain surprise is coming from. Since 2000, LiveSource has helped some of the world’s largest manufacturers know what’s coming. Today, it’s the only platform that is built for direct spend, built to connect all the moving parts, and built to adapt quickly to change. That’s why industry leaders across the world like Dana, Safran, and Goodman Manufacturing turn to LiveSource to avoid hidden risks and stay competitive in a world of shrinking margins. And it’s why 35,000 users log onto LiveSource on a regular basis.

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

· Interact with customers by phone (inbound and outbound calls), e-mail, live chat and instant messaging to provide customer service and support

· Communicate effectively with customers using both verbal and/or written mediums

· Follow up on all outstanding customer support issues to resolution

· Effectively manage difficult or emotional customer situations and escalate as appropriate

· Respond promptly to customer requests for service, support and/or assistance

· Successfully operate multi-line phone system, live chat, instant messaging and navigate the Internet

· Provide trainings to customers and documentation

· Proactively support customer in terms of accounts configurations

· Propose solution to customer to implement the solution

· Collaborate to customer implementation project

· Additional responsibilities and tasks as necessary

Qualifications

· Diploma in International Trade or Technicien or Engineer

· Previous account management experience

· Articulate and well accustomed to a client facing role

· Willingness and ability to travel

· Good communication skill

Requirements

· Fluent in German and French, and English proficiency would be an asset

· Is located in Paris (11ème) (no relocation accepted)

Are you interested in this offer?

Apply!

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