How Hotels at Home recruited an English, Spanish and French-speaking Customer Care ??

How did Hotels at Home recruit an English, French and Spanish-speaking Customer Care?

Hotels at home is the leader in hospitality retail service and the biggest direct-to-customer sales programs provider in this sector.

The agency allows hotels to stay on top thanks to their branding goods programs. After their experience in the hotel, customers can buy their favorite clothes and furniture that they discovered throughout their journey and thus enjoy them in the long run.

Hotels do not need to worry about goods sales: Hotels at Home has their back and takes care of their e-commerce platform management and development for them.

The profile target

As they are looking to improve their customer service, Hotels at Home is looking for an English, Spanish and French-speaking Customer Care qualified in supporting customers, from the sale up to the package tracking.

Prerequisites:

• Have a minimum of 2 years of education in higher education
• Have experience dealing with customers
• Feel comfortable with taking quick and autonomous decisions
• Fluent in English, Spanish and French

The HR service chosen by Hotels at Home

For this research, Hotels at Home needed a recruitment expert company and assigned this mission to MisterBilingue - cabinet de recrutement.

Margaux, a recruitment expert at MisterBilingue, had to understand Hotels at Home’s needs in order to find the best profile for this job.

MisterBilingue agreed to work on a success basis for this recruitment: the hotel retail agency only paid if the candidate was recruited.

The multilingual talent proposed by MisterBilingue

Taking into consideration Hotels at Home’s expectations, Margaux found the perfect profile for this position: Vanesa G.P., trilingual in English, French and Spanish.

With a Master’s Degree in Secondary Education and having developed her sales and language skills while working for Euro Disney, Vanesa was a very strong candidate for this job.

Hotels at Home’s team welcomed Vanesa as a Customer Care Agent in October 2022!